Our goal is to ensure your complete satisfaction with your purchase. As we operate globally, we are unable to accept returns. However, we are committed to resolving issues related to damaged, broken, or incorrect items by providing replacements.
Eligibility for Replacement
To be eligible for a replacement, the item must be defective, damaged upon arrival, or incorrect. The item must also be in its original condition and packaging.
Process for Reporting Issues
To report an issue, please contact us at firstname.lastname@example.org with a receipt or proof of purchase, and detailed photographs of the item.
Once your claim is verified, we will initiate the process of sending a replacement item.
If the original item is no longer available, we may offer an alternative item or store credit.
While we generally do not accept returns, we understand that there may be instances where a product does not meet your expectations or is not as described. In such cases, we are committed to ensuring your satisfaction.
If you receive an item that is not as described, defective, or of unsatisfactory quality, and a replacement is not feasible, we will offer a full refund of the purchase price.
To initiate a refund, please contact us at email@example.com with your order details and a description of the issue. We may require proof, such as photographs, to process the refund.
Once your refund request is approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Late or Missing Refunds
If a refund is approved and processed, and you haven’t received it yet, first check your bank account again.
Then, contact your credit card company, as it may take some time for the refund to be officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at firstname.lastname@example.org
For questions related to refunds and replacements, please contact us at email@example.com.
We reserve the right to modify this policy at any time, so please review it periodically.